Terms and Conditions

These terms and conditions apply to the use of and orders placed on the uk.clothnclay.com. By placing an order with uk.clothnclay.com, you will be deemed to have read, understood and agreed to these terms and conditions.

Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. We reserve the right to amend prices in the event of a change in VAT. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software.

Orders can be processed directly though this web site. uk.clothnclay.com processes card payments securely via a third party payment system called PayPal. All transactions are processed using a secure server. uk.clothnclay.com does not hold any customer card details and we will never pass your details on to anyone.

All items are offered subject to availability at time of ordering. However should an item become out of stock there may be a short delay and we will notify you immediately.

uk.clothnclay.com will not be liable for goods being delayed or received damaged due to circumstances beyond our reasonable control.

uk.clothnclay.com are happy to exchange or refund any unwanted or faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 7 days. Please refer the details RETURNS

uk.clothnclay.com uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.

United Kingdom
Company Number SC441851 (SCOTLAND).
Registered office: GROUND FLOOR, 17 PARK CIRCUS PLACE, GLASGOW SCOTLAND G3 6AH
VAT No 164 0920 23

Canada
3270 Orlando Drive, Mississauga, ON L4V 1C6

uk.clothnclay.com is a trading name of SMALL WORLD TEXTILES LIMITED

 


 

Delivery and Returns

WHERE DO YOU DELIVER?

Please note we do not currently ship outside the UK Mainland, Germany and Canada. Please use the list below to view delivery cost and time.

Country Delivery Time

(Business Days)

Standard Delivery Cost

 (inclusive Tax)

Free Shipment
(per order amount)
UK

Germany

Canada

5-7

2-3

5-7

GBP   5.95

EUR  5.95

CAD  5.00

Over GBP162

Over EUR180

Over CAD264

 

We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands)

Please note that some items incur surcharges due to size or weight. All surcharges are calculated at checkout.

 

HOW LONG WILL IT TAKE?

 

Please note delivery times by courier companies are within normal working hours, 9am – 5pm, Monday to Friday.

 

Please view the table above for expected delivery times. If you need your items sooner please contact us and we will try to help.

 

If an item is out of stock we will inform you and let you know when it will be available.

 

RETURNS

 

If for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 7 days of receipt for a refund or exchange to:

 

United Kingdom
Bray Solutions Limited, Unit 17, Kings Cliffe Industrial Estate, Kings Cliffe Road, Wansford, Peterborough, PE8 6PB

Canada
Small World Canada, 3270 Orland Drive, Mississauga, ON L4V 1C6

Germany
atrikom fulfillment Gesellschaft für Projekt-Dienstleistungen mbH, Haagweg 12 65462 Ginsheim-Gustavsburg

 

Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we cannot be held responsible for any return items that go missing.

 

For an item purchased from our stockists please return it to the stockist you originally purchased from. Our stockists have their own terms and conditions relating to returns.